Senior Refrigeration Support Specialist – $100K-$110K
Senior Refrigeration Specialist
Location: Tempe, AZ (Preferred) | Remote Considered
Schedule: Flexible Day Shift | On-Call Support as Needed
Compensation: $100,000 – $110,000
About the Opportunity
We are seeking an experienced refrigeration professional who is ready to transition from the field into a technical operations and support role. This position serves as the primary refrigeration subject matter expert supporting critical commercial and industrial refrigeration systems across a multi-state region.
Rather than performing daily hands-on service work, the Senior Refrigeration Specialist acts as a technical resource for field technicians, service providers, and operations leadership. The role focuses on troubleshooting complex issues, monitoring equipment performance, reviewing work orders, coordinating service activities, and helping ensure refrigeration assets remain operational and compliant.
This is an excellent opportunity for a senior refrigeration technician, lead technician, or service manager who enjoys solving technical problems, mentoring others, and supporting large-scale operations from a strategic perspective.
Position Summary
The Senior Refrigeration Specialist provides technical oversight and support for refrigeration systems located throughout a large geographic territory. This individual serves as an escalation point for complex refrigeration issues and works closely with technicians, vendors, and leadership teams to ensure equipment reliability, regulatory compliance, and timely issue resolution.
The role requires strong refrigeration expertise, excellent communication skills, and the ability to support critical operations in a fast-paced environment. While primarily desk-based, the position may require occasional travel and availability outside of standard business hours to support urgent operational needs.
Key Responsibilities
- Serve as the primary technical resource for commercial and industrial refrigeration systems across the assigned region.
- Provide remote troubleshooting and technical support to field technicians and service providers.
- Review and manage refrigeration-related work orders from initiation through completion.
- Monitor equipment performance and asset health through maintenance and monitoring platforms.
- Coordinate with field leadership, vendors, contractors, and internal stakeholders to resolve equipment issues.
- Support emergency service situations and critical refrigeration failures.
- Document technical findings, recommendations, and corrective actions within the CMMS platform.
- Review service reports and ensure work is completed accurately and in accordance with operational standards.
- Identify recurring equipment issues and recommend long-term corrective actions.
- Assist with capital projects, equipment replacements, and major repairs.
- Participate in regular operational meetings and provide updates on asset performance and ongoing projects.
- Support continuous improvement initiatives focused on reliability, uptime, and maintenance effectiveness.
- Maintain compliance with all company, customer, and regulatory requirements.
- Provide after-hours support as needed for critical refrigeration events.
Preferred Background
- 5-10+ years of experience as a Refrigeration Technician, Lead Refrigeration Technician, Service Technician, or similar role.
- Strong background supporting commercial and industrial refrigeration systems.
- Experience troubleshooting complex refrigeration equipment and control systems.
- Previous experience serving as a technical lead, mentor, or escalation resource.
- Experience working within healthcare, pharmaceutical, laboratory, plasma collection, food processing, cold storage, or similar regulated environments is highly preferred.
- Experience supporting ultra-low temperature refrigeration equipment is a significant plus.
- Familiarity with Computerized Maintenance Management Systems (CMMS).
Qualifications
Required
- High School Diploma or GED.
- EPA Certification.
- Strong understanding of refrigeration principles, controls, compressors, condensers, evaporators, and related systems.
- Excellent troubleshooting and diagnostic skills.
- Strong verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications.
Preferred
- Associate's Degree or Technical Degree in HVAC/R, Refrigeration Technology, Engineering Technology, or related field.
- Experience with donor plasma centers, pharmaceutical facilities, laboratories, healthcare facilities, or critical environments.
- Bilingual English/Spanish.
What Success Looks Like
- Serves as a trusted technical advisor to field teams and leadership.
- Drives rapid resolution of refrigeration-related issues.
- Improves equipment reliability and system uptime.
- Supports technicians through effective troubleshooting and technical guidance.
- Maintains strong relationships with internal teams, service providers, and customers.
- Helps ensure critical refrigeration assets remain operational and compliant.
Ideal Candidate
The ideal candidate is a seasoned refrigeration professional who has spent years in the field troubleshooting and repairing complex systems and is now looking to leverage that expertise in a more strategic, technical support role. They enjoy solving difficult problems, mentoring technicians, and being the go-to resource when critical refrigeration issues arise.